XOEye Technologies uses GoPro camera on enterprise application for field technicians

  • September 19th, 2017  

    NASHVILLE, Tenn. – Sept. 19, 2017 – Nashville, Tenn.-based XOEye Technologies has launched technology to integrate GoPro’s Hero5 Session into the XOEye Vision™ communications platform.

    XOEye Vision – which leverages mobile devices and a variety of smart, wearable devices to document service calls, facilitate real-time support and deliver transparency for clients – can now add GoPro cameras to the list of devices that mechanical, electrical and plumbing (MEP), field technicians, construction and other front line workers may use to better service customers.

    “The GoPro brand is synonymous with durability, which is required in the field,” said Aaron Salow, CEO, XOEye Technologies. “In addition to durability, our customers also demand flexibility. Together these are the drivers leading to the integration. And having a recognizable brand that many of our customers are already familiar with increases adoption and utilization rates, resulting in increased efficiency and customer transparency.”

    The quality, simplicity, and durability of the HERO5 Session along with XOEye’s software, is poised to have a significant impact in the field service industries. The one-inch cube is non-intrusive and may be attached to technicians’ hats/helmets or other items the tech is accustomed to wearing, offering functionality for capturing live streaming video and photos loaded to cloud-based storage. This integration also presents XOEye customers a cost-effective wearable option.

    “When XOEye approached us about joining the GoPro Developer program to integrate our capture technology with their products, the main challenges they had faced with their existing capture solutions were reliability and durability,” said Ted Simonides, director of developer partnerships at GoPro. “Together, we quickly identified that an off-the-shelf solution using our HERO5 Session would provide the durability, discreet form factor and incredible image quality they needed to deliver a robust package to their customers.”

    XoEye Vision ties seamlessly into iOS and Android applications. Customers use captured video and images for technician training, site documentation, and for sharing with their own customers who are now able to view firsthand the needed repairs and upgrades recommended by techs. Clients can also access live support, leveraging real-time video and audio with remote users to improve on-site performance and reduce call-backs.

    About XOEye Technologies

    XOEye Technologies optimizes the workforce of the mechanical, electrical and plumbing (MEP) industry and beyond by equipping companies with intelligent field service communications solutions. Through their cloud-based platform Vision, XOEye enables technicians to collaborate and train on the job, enhance customer transparency, and maximize workflows. By capturing and sharing rich content and establishing shared knowledge bases, XOEye helps companies close the skilled trades gap, win customer trust, and leverage artificial intelligence to unlock businesses growth. To learn more, visit XOEye.com.